How does it work?
PHYSICAL PRODUCT
1. Order placement: Once your order is placed, our designers will spring into action.
2. Preview draft: If you’d like to preview a draft, please let us know when placing your order. Draft previews are typically sent within 72 hours and are available only for items created from photos.
3. Production: Once the design is approved, we’ll jump into producing your item, which normally takes 3-5 business days.
4. Shipping: Following production, your order will be packaged and prepared for shipping. You can refer to our shipping policy section for more details.
DIGITAL PRODUCT
1. Order placement: Once your order is placed, our designers will spring into action.
2. Preview draft: Within 72 hours, we will send you a preview draft. We’ll be happy to make any number of revisions until you’re totally satisfied.
3. Delivery: Once the design is approved, we’ll send you the digital file!
What is the turnaround time?
1. Design preview: 1-2 business days
2. Production: 1-3 business days
3. Shipping: 6-10 business days
For comprehensive shipping details, please refer to our shipping policy section. ng within the continental US, with an estimated delivery time of 5-7 business days. Expedited shipping options are also available at checkout for an additional fee. Shipping costs are calculated at checkout based on your order’s weight and destination.
What if I don't like the design?
To ensure 100% customer satisfaction, we offer unlimited number of revisions until the design is perfect.
Can I cancel and get a refund?
Due to the personalized nature of the products, we are unable to accommodate cancellation once we get started working on your design.
For more information, please refer to our refund policy section.
Do you ship worldwide?
Yes, we ship to most worldwide destinations including America, Europe, Asia and the Pacifics.
