Custom Pet Memorial Portrait Wall Art – Personalized Pet Loss Keepsake

We offer fast and reliable shipping for our items. Apparel orders are processed within 3 business days and wall arts may take up 5 business days. All orders are shipped via standard delivery, which typically takes 5-7 business days to arrive.

Express shipping options are also available at checkout for an additional fee, ensuring your fashion essentials arrive even sooner. Enjoy free shipping on orders over $75. For any questions regarding your order, please contact our customer service team for assistance.

Provided the conditions in our refund policy have been met, refunds will be processed using the original form of payment. You can return an item purchased online by posting it to us. Please contact customer service for return address. Please note that delivery costs will be excluded from the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).

• The items with the original receipt are returned within 30 days of purchase.

• Items must be in the original condition as purchased with all labels/tickets attached.

Provided the conditions in our refund policy have been met, refunds will be processed using the original form of payment. You can return an item purchased online by posting it to us. Please contact customer service for return address. Please note that delivery costs will be excluded from the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).

How does it work?

PHYSICAL PRODUCT

1. Order placement: Once your order is placed, our designers will spring into action.

2. Preview draft: If you’d like to preview a draft, please let us know when placing your order. Draft previews are typically sent within 72 hours and are available only for items created from photos.

3. Production: Once the design is approved, we’ll jump into producing your item, which normally takes 3-5 business days. 

4. Shipping: Following production, your order will be packaged and prepared for shipping. You can refer to our shipping policy section for more details. 

DIGITAL PRODUCT

1. Order placement: Once your order is placed, our designers will spring into action.

2. Preview draft: Within 72 hours, we will send you a preview draft. We’ll be happy to make any number of revisions until you’re totally satisfied.

3. Delivery: Once the design is approved, we’ll send you the digital file!

What is the turnaround time?

1. Design preview: 1-2 business days

2. Production: 1-3 business  days 

3. Shipping: 6-10 business days

For comprehensive shipping details, please refer to our shipping policy section. ng within the continental US, with an estimated delivery time of 5-7 business days. Expedited shipping options are also available at checkout for an additional fee. Shipping costs are calculated at checkout based on your order’s weight and destination.

What if I don't like the design?

To ensure 100% customer satisfaction, we offer unlimited number of revisions until the design is perfect. 

Can I cancel and get a refund?

Due to the personalized nature of the products, we are unable to accommodate cancellation once we get started working on your design. 

For more information, please refer to our refund policy section. 

Do you ship worldwide?

Yes, we ship to most worldwide destinations including America, Europe, Asia and the Pacifics.